FAQ

 

Frequently Asked Questions

Welcome to the Solarix Boutique help center. Below you will find answers to the most common questions regarding our products and services for the Canadian market.

1. How can I contact Solarix Boutique?

You can reach our customer support team exclusively via email at info@solarix-boutique.com. We are dedicated to assisting you with any questions regarding your order, our products, or general inquiries. Our team typically responds within 24–48 hours, Monday through Friday.

2. Do you ship worldwide?

No. Currently, www.solarix-boutique.com is dedicated exclusively to serving customers across Canada. This focus allows us to provide a reliable and specialized shopping experience tailored to the Canadian market.

3. Where are the products shipped from?

To provide a wide selection of curated products at competitive prices, Solarix Boutique utilizes a global logistics network. Your order will be dispatched from one of our international fulfillment centers depending on stock availability. All brand management and administrative operations are handled by our headquarters in Ottawa, Canada.

4. Are there any hidden customs fees or taxes (GST/HST)?

No. We operate on a Delivered Duty Paid (DDP) basis for all Canadian orders. The price you see at checkout is the final price. We handle all customs clearance and prepay applicable import duties and taxes (GST/HST/PST) so you will not face "fees at the door."

5. How long does delivery take?

For our Canadian customers, the estimated delivery timeline is as follows:

  • Handling Time: 1–3 business days (Monday – Friday).
  • Transit Time: 7–10 business days (Monday – Friday).
  • Total Estimated Delivery: 8–13 business days.

6. Can I modify or cancel my order?

To ensure fast processing, any changes or cancellations must be requested within 24 hours of placing your order. Once the fulfillment process has started, the order cannot be modified, and the standard return policy will apply.

7. How can I return an item?

To initiate a return, please email us at info@solarix-boutique.com.
Important: Please do not send returns to our Ottawa administrative office. Once your request is approved, we will provide you with the address of our dedicated inspection facility and full return instructions.

8. Which payment methods do you accept?

We accept secure payments in CAD via:

  • Major Credit Cards (VISA, Mastercard, American Express)
  • Digital Wallets (Apple Pay, Google Pay, PayPal)

9. Security & Privacy

At Solarix Boutique, your privacy is a priority. We handle all personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and use industry-standard encryption for all transactions.

Solarix Boutique – Curated Style and Transparency for the Canadian Home.